Refund policy

Our Approach

Responsible Whatr® products are sealed food and beverage items. Because of this, we are unable to accept returns for change of mind, and we only accept claims for products that arrive damaged, leaking, defective, or incorrect.

Reporting an Issue

If your order arrives damaged, defective, or incorrect, please contact us at info@responsiblewhatr.com within 7 days of delivery, including:

• Your order number
• A description of the issue
• Clear photos of the affected product(s) and packaging

Claims submitted after 7 days from delivery, or without supporting photos, may not be eligible for a refund or replacement.

What Happens Next

Once we've reviewed your claim, we will offer either a replacement of the affected item(s) or a full refund to your original payment method, at our discretion. Approved refunds are typically processed within 7–10 business days, though the funds may take additional time to appear depending on your bank or payment provider.

What's Not Covered

• Change of mind after an order has been placed or delivered
• Products damaged after delivery due to improper storage
• Claims submitted more than 7 days after delivery

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@responsiblewhatr.com. We can only cancel orders that have not yet been dispatched.

Contact

For any questions about this policy, reach us at info@responsiblewhatr.com.